Ordering Guide & FAQ
Everything you need to know about buying specialty Ethiopian coffee from us. Whether you're a coffee lover looking for your next favourite bag or a café interested in our coffee, we're here to help.
Find answers to common questions about ordering, shipping, payment, and more.
Browse our Shop to explore our roasted coffee lineup. Add items to your cart, checkout with Shopify, and we'll ship directly to your door.
For green bean or large quantity inquiries, visit our family export operation Ethio Coffee Export or contact us.
We source from Ethiopia's premier growing regions: Yirgacheffe, Sidamo, Guji, Harar, Limu, and Jimma/Kaffa. Each region has distinct flavor characteristics. Browse our shop to explore each origin.
Our coffee is freshly roasted and sealed in resealable bags with one-way degassing valves to preserve freshness and aroma until you're ready to brew.
We offer Washed (clean, bright acidity), Natural (fruity, full-bodied), and Honey (balanced sweetness) processed coffees. Each product page shows its processing method and tasting notes.
Yes! Depending on availability, we offer Organic (USDA/EU), Fair Trade, and Rainforest Alliance certified coffees.
Certified lots have limited availability.
We're working on a subscription program! In the meantime, follow us on Instagram to hear about new arrivals and restocks first.
We ship across Canada via Canada Post and courier partners. Free shipping on orders over $50 CAD. Standard delivery is 3–5 business days, with express options available for select areas.
Standard shipping: 3–5 business days
Express shipping: 1–2 business days (select areas)
Orders placed before 12 pm EST are typically processed the same day.
Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package in real time through our shipping partner's website.
Currently we ship within Canada only. For international inquiries, please contact us directly.
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.
Yes, all prices on our website are in Canadian Dollars (CAD) and include applicable taxes at checkout.
We are an Ethiopian-owned coffee company that sources and roasts in Canada. For green bean sourcing or wholesale inquiries, visit our family export operation Ethio Coffee Export or contact us directly.
Due to the perishable nature of coffee, all sales are final and we do not offer returns or refunds. If you receive a damaged or defective product, please contact us within 2 days of delivery and we will work with you to find a resolution.
Please contact us within 2 days of receiving your order with your order number and photos of the damage. We will review your case and work with you to resolve the issue as quickly as possible.
Every batch is cupped and graded to SCA standards before roasting. We roast in small batches to maintain consistency and freshness. Each bag includes a roast date so you know exactly how fresh your coffee is.
We're a Canadian coffee company with deep roots in Ethiopia's coffee highlands. Our co-founder, based in Canada, sources every bean at origin from trusted cooperatives and farming communities in Ethiopia through Ethio Coffee Export. With over 30 years of family experience in Ethiopian coffee, we bridge the gap between Ethiopia's finest growing regions and coffee lovers in Canada.
Yes! Through Ethio Coffee Export, our family export operation, we have direct partnerships with farming communities and cooperatives in Yirgacheffe, Sidamo, and Guji. This means full traceability, fair prices for producers, and exceptional quality for you.
We welcome origin visit requests! If you're interested in visiting our sourcing regions in Ethiopia, please contact us to discuss arrangements.
1. Browse our Shop.
2. Add your favourites to cart.
3. Checkout securely and we'll handle the rest!
We're here to help. Reach out and we'll get back to you within one business day.