SHIPPING POLICY

1. Processing Time

All orders are shipped within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Free Shipping

Canadian customers: If your order total is more than CAD $49, our system will automatically qualify you for free shipping. Free shipping terms may change from time to time and will be announced on the top of the website.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to accommodate your needs:

• Standard Shipping (3–5 business days)

Please note that delivery times are estimates and may vary depending on your location and unforeseen delays with the shipping carrier.

4. Shipping Destinations

We currently ship to addresses in all provinces across Canada. We also offer shipping to the USA and select international destinations.

5. Shipping Carriers

We use a variety of shipping carriers, including Canada Post, UPS, and FedEx, to ensure reliable and timely delivery of your orders.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to check the status of your shipment on the carrier's website.

7. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid physical address to ensure successful delivery of your order.

8. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at hello@ethiopianbeans.ca. We will do our best to accommodate your request; however, if the order has already been processed or shipped, we cannot guarantee address changes.

9. Damaged, Lost, or Stolen Packages

Ethiopian Beans is not responsible for packages that are damaged, lost, or stolen during transit. If you encounter any issues with your shipment, please contact the shipping carrier directly using your tracking number for assistance.

10. Order Issues

If you have any questions or concerns about your order, please contact our customer service team at hello@ethiopianbeans.ca. We are here to help and will do our best to resolve any issues promptly.

11. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Ethiopian Beans
Email: hello@ethiopianbeans.ca